Southwest Airlines tries to rebuild reputation after holiday meltdown
Hendrik Sybrandy

Operations have returned to normal at Southwest Airlines after a holiday meltdown that saw thousands of U.S. flights canceled. 

But the fallout from the travel disaster remains: many passengers have yet to be reunited with their lost luggage. The dollar cost to the airline is significant and Southwest’s reputation has suffered as well. 

CGTN’s Hendrik Sybrandy reports.

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