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The dilemma of online shopping

Owen Fairclough

North America;

Retail sales in America during the crucial holiday season set a new record. U.S. Census Bureau data shows shoppers spent nearly a trillion dollars in November and December – an increase of just under 4 percent on 2022 and confirming forecasts.

But the ease of online shopping that’s increasingly driving sales is also driving an enormous volume of returns and with them, a big rise in fraud. CGTN’s Owen Fairclough reports.

02:04

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